Candice Simone

1431 W. Salvia Pl. West Valley Utah, 84119

(801)870-1594

candice_ann@comcast.net

Career Highlights

  · Over 10 years experience in various customer service settings

  · Provide excellent customer service with empathy and care

  · Capable of building productive relationships, resolve complex issues and win customer loyalty

  · Maintained highest referrals/sales in consumer lending

  · Ability to maintain control and put customers at ease with assertiveness and accuracy

  · Continually exceeds accuracy standards

  · Excellent communication skills with customers, other departments, staff and supervisors

  · Strong understanding of individual needs, personalities and cultural differences

  · Skill to encourage others and participate in team work

  · Goal oriented with the proficiency to adjust to company needs

  · Extremely detail oriented, articulate and professional

  · Exceptional transferable skills and the expertise to multi-task

Experience

C3 Customer Contact Channels. Health Adviser/Member Service Rep January 2015-July 2015

  ·

Receives inbound calls from members of United Healthcare regarding their health insurance eligibility, benefits, claims and

any other questions in a high call volume atmosphere

  · Make outbound calls to providers, clinics, hospitals, pharmacies and members to resolve issues

  · Verify identify to protect members sensitive health information and confidentiality

  · Resolve customer issues via one call resolution guidelines while maintaining confidence and compassion

  · Navigate multiple systems simultaneously to help the member with their needs while following HIPPA, SOP's and QA

protocols

  · Redirect callers such as lawyers, providers, pharmacies and perspective members to the correct line of contact

  · Thoroughly document every call for the purpose of review and reference on future correspondence

Teleperformance USAA. Member Service Representative July 2014-January 2015

  · Answer incoming calls in a fast paced and high volume call center environment

  · Verify member identity to protect sensitive information and prevent identity theft

  · Responsible for all member inquiries, questions and analyze issues to make decisions quickly

  · Follow call structures and patterns to perform a member needs assessment

  · Process loan applications such as auto, auto refinance, unsecured and secured personal loans

  · Offer and process enrollment in products including: Extended Vehicle Protection, Debt Protection, Total Loss Protection, etc.

  · Provide system based loan decisions such as approval, counter offer and denials

  · Provide loan interest Rate Concession decisions

  · Use a dual monitor station with multiple programs to accurately perform duties

American Red Cross. Phlebotomist/Technician II. August 2004-December 2013

  · Obtain and document donor history and vitals according to procedure

  · Prepare donor for blood donation using aseptic technique and observe and care for donor after donation

  · Generate and review multiple reports

  · Set-up, maintain, calibrate, clean and perform quality control of medical equipment

  · Execute laboratory tasks according to GMP, SQuIPP, OSHA and FDA regulations

  · Perform component manufacturing including triage and centrifuge units, separation and component data entry

Hollywood Video. Customer Service Rep. August 2003-August 2004

  · Provide customer service and inventory control of all products and cash; prepare store for opening and closing

Education

Salt Lake Community College One Year 2004

High School Graduate 2004 Valley High School